CallPath includes a comprehensive feature set managed entirely by our team. If your requirements change, we adjust the system — you don't need to learn how any of it works.
The core call-handling features that define how your business presents itself to callers — all configured and maintained by our team.
An IVR (interactive voice response) system answers calls with a professional greeting and routes callers to the right team or department. We design the call flow, record the menu prompts and configure every routing rule — you review and approve.
Call queues hold inbound callers with custom hold music or messaging and route them to the next available agent. Hunt groups ring multiple extensions simultaneously or in sequence. Both are standard in CallPath and managed by our team.
Calls that route differently after hours, on weekends or on public holidays — automatically. Plus direct inward dial numbers for every person or department that needs one.
Route calls differently based on the time of day, day of week, or Australian public holidays. Direct to voicemail, an on-call mobile, an after-hours message or a different IVR menu — all configured by our team and updated whenever your hours change.
DID (direct inward dial) numbers let callers reach individuals or departments without going through a receptionist. Local numbers in any Australian city area code. We provision and manage all your DIDs as part of the service.
CallPath is flexible in how it connects your team to the outside world. No handsets are sold — the system works with softphones, existing SIP handsets, or diverts to mobile and landline numbers.
Record calls for compliance or training. Receive voicemails directly in your inbox. Both features are standard in CallPath.
Record inbound and outbound calls for training, compliance, quality assurance or dispute resolution. Recordings are stored securely on our Australian infrastructure and accessible when you need them.
It means CallPath is responsible for the entire phone system — not just hosting it. You contact us, we handle it.