Legal

Terms of Service

These terms govern your use of the CallPath website and any services you engage us to provide.

Effective date: 26 March 2026 Last updated: 26 March 2026 Version 1.0
Please read these Terms of Service carefully before using the CallPath website or engaging CallPath services. By accessing this website or submitting an enquiry, you agree to be bound by these terms. These terms are governed by the laws of Victoria, Australia. CallPath is a service of Cloud365 Australia Pty Limited (ABN 94 152 037 155).

1. About these terms

These Terms of Service ("Terms") apply to your use of the CallPath website located at www.callpath.com.au ("Website") and to any services provided by Cloud365 Australia Pty Limited trading as CallPath ("we", "us", "our").

References to "you" or "your" mean any person who accesses this Website or engages our services, including on behalf of a business or organisation.

These Terms should be read alongside our Privacy Policy, which also forms part of our agreement with you.

We may update these Terms from time to time. The current version is always available on this page. Continued use of the Website after any update constitutes your acceptance of the revised Terms.

2. Use of this website

You may use this Website for lawful purposes only. You agree not to:

  • Use the Website in any way that violates applicable Australian laws or regulations
  • Attempt to gain unauthorised access to any part of the Website or its underlying systems
  • Transmit any unsolicited commercial communications or malicious code through the Website
  • Scrape, copy or reproduce content from the Website without our written permission
  • Use the Website in a way that could damage, disable or impair its functionality

We reserve the right to restrict or terminate access to the Website for any user who breaches these Terms or uses the Website in a way we consider harmful, unlawful or inappropriate.

3. Enquiries and quote requests

Submitting a quote request or contact form on this Website does not create a binding contract between you and us. It represents an expression of interest only.

Any proposal or quote we provide following your enquiry is an offer to supply services and does not constitute a binding agreement until both parties have signed a formal service agreement. Prices and service configurations quoted are subject to change.

We aim to respond to all enquiries within one business day, but we do not guarantee response times and are not liable for delays in responding.

4. CallPath services

Where you engage us to provide CallPath hosted PBX services, those services are governed by a separate service agreement entered into between you and Cloud365 Australia Pty Limited. These Website Terms do not constitute or replace that service agreement.

The service agreement will set out the specific terms relating to:

  • The scope of services to be provided
  • Fees, billing and payment terms
  • Service levels and support obligations
  • Intellectual property rights
  • Termination rights and notice periods
  • Confidentiality obligations

In the event of any conflict between these Website Terms and the service agreement, the service agreement prevails to the extent of the inconsistency.

5. Website content and accuracy

We endeavour to keep the information on this Website accurate and up to date. However, we make no representations or warranties, express or implied, about the completeness, accuracy, reliability or suitability of any information on the Website.

Pricing information displayed on this Website is indicative only. Actual pricing for CallPath services is provided in a formal quote following an assessment of your specific requirements.

The Website may contain links to third-party websites. We do not control those websites and are not responsible for their content, privacy practices or terms of use.

6. Intellectual property

All content on this Website — including text, graphics, logos, design elements and code — is the property of Cloud365 Australia Pty Limited or its licensors and is protected by Australian copyright law.

You may view and print pages from this Website for your own personal or internal business use. You may not reproduce, republish, distribute or commercially exploit any content from this Website without our prior written consent.

The CallPath name and logo are trademarks of Cloud365 Australia Pty Limited. Nothing on this Website grants any licence to use our trademarks.

7. Limitation of liability

To the maximum extent permitted by law, Cloud365 Australia Pty Limited excludes all liability for any loss or damage arising from your use of, or inability to use, this Website or any content on it. This includes direct, indirect, incidental, consequential and special damages.

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by law that cannot lawfully be excluded or limited. This includes the consumer guarantees under the Australian Consumer Law.

Where our liability cannot be excluded under the Australian Consumer Law, our liability is limited, at our option, to re-supplying the services or paying the cost of having the services re-supplied.

8. Privacy

We collect and handle personal information in accordance with our Privacy Policy, which forms part of these Terms. By using this Website, you consent to our collection and use of your personal information as described in that policy.

9. Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for the resolution of any dispute arising out of or in connection with these Terms or your use of this Website.

10. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed from the remaining Terms, which will continue in full force and effect.

11. Contact us

If you have any questions about these Terms, please contact us:

Cloud365 Australia Pty Limited
Trading asCallPath
ABN94 152 037 155
AddressKings Business Park, 80 Dorcas Street, Southbank VIC 3006